Privacy Policy
This Privacy Policy describes how Al Munawarrah Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from www.almunawarrah.co.uk (the “Site”).
1. Information We Collect
Personal Information
- When you make a purchase or attempt to make a purchase, we collect information such as your name, billing address, shipping address, payment details (card information is processed securely and not stored by us), email address, and phone number.
- If you contact us via forms, email, or social media, we collect the information you provide so we can respond.
Device Information
- When you browse the Site, we automatically collect certain information about your device—such as web browser, IP address, time zone, and some cookies installed on your device.
- We also collect information about pages viewed, referral sources, and interactions with our Site. This helps us improve the shopping experience.
Cookies
Cookies are small files stored on your browser or device. We use cookies to remember preferences, keep items in your cart, and analyse site traffic through Shopify analytics. You can disable cookies in your browser settings, but some functions may not work properly.
2. How We Use Your Information
- To process and fulfil your orders (including payment processing, shipping, and providing order confirmations).
- To communicate with you about your order, enquiries, or marketing (where you’ve consented).
- To improve and personalise your shopping experience.
- To screen for potential fraud or suspicious activity.
- To comply with legal and regulatory obligations.
3. Sharing Your Information
We share your personal information with trusted third parties only as necessary to provide our services:
- Shopify – our e-commerce platform which securely hosts our store and processes order data.
- Payment providers – such as Shopify Payments, Apple Pay, PayPal (where used), to process transactions securely.
- Shipping carriers – Royal Mail or courier partners to deliver your order.
- Analytics & Marketing – we use Shopify Analytics and occasionally third-party tools (e.g., Meta Pixel, Google Analytics) to understand traffic and performance.
We do not sell or rent your personal information to any other company.
4. Marketing Communications
If you opt in to receive our newsletter or marketing messages, we’ll occasionally send emails about new collections, offers, or updates. You can unsubscribe at any time by clicking the link in our emails or contacting us at enquiries@almunawarrah.co.uk.
5. Data Retention
We keep your personal data only as long as necessary for the purposes outlined here—typically until your order is fulfilled and within the statutory retention period for financial records (usually 6 years in the UK).
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for marketing communications.
- Complain to the UK Information Commissioner’s Office (ICO) if you believe your data has been misused.
To exercise your rights, contact us at enquiries@almunawarrah.co.uk.
7. Security
We follow industry best practices and Shopify’s secure hosting standards to protect your information. All payment details are encrypted through SSL and processed via PCI-compliant gateways. We never store complete card details on our servers.
8. Third-Party Links
Our site may contain links to other websites (for example, Instagram or TikTok). We are not responsible for the privacy practices or content of these external sites.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The latest version will always be available on this page.
10. Contact Us
If you have any questions or requests about this Privacy Policy or your personal data, please contact:
Al Munawarrah Ltd
Email: enquiries@almunawarrah.co.uk
Website: www.almunawarrah.co.uk
Last updated: 05 October 2025